CRM

The All-in-One Relationship Engine for Mortgage Professionals

Specifically built for the mortgage industry, CRM centralizes customer, partner, employee, and recruitment management into one intuitive platform. It streamlines workflows, enhances collaboration, and keeps your entire team organized and aligned.

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Customers

Organized Client Management for Mortgage Workflows

Easily add, manage, and categorize customers in one place — built specifically for how mortgage professionals work.

Customer Profiles

Add clients manually or in bulk — profiles sync with PPE, allowing you to run scenarios instantly.

Status Management

Manually assign statuses like All, Lead Online, Scenario, Application, Prospect, and Pre-Approval to keep your pipeline organized.

Bulk Upload via Template

Use the provided Excel template to upload multiple customers at once ideal for handling large datasets.

Group Assignment

Assign customers to predefined groups: Prospect, Client, Seller, or Dead helping you organize contacts by engagement level.

PPE & LOS Integration

Customers added in CRM automatically sync to PPE. LOS import lets you transfer client data with a single click.


Partners

Centralize every lender, realtor, and vendor — and turn partnerships into performance.

Customer Profiles

Add clients manually or in bulk — profiles sync with PPE, allowing you to run scenarios instantly.

Status Management

Manually assign statuses like All, Lead Online, Scenario, Application, Prospect, and Pre-Approval to keep your pipeline organized.

Bulk Upload via Template

Use the provided Excel template to upload multiple customers at once ideal for handling large datasets.

Group Assignment

Assign customers to predefined groups: Prospect, Client, Seller, or Dead helping you organize contacts by engagement level.

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Employees

Track everything from onboarding to offboarding — all in one place.

Detailed Employee Profiles

Store job roles, hire/exit dates, addresses, licensing states, NMLS IDs, and more tailored for mortgage team structures.

Status & Access Control

Mark employees as inactive (dead status) to disable login access after departure.

Document Storage

Keep personal documents, signed agreements, IDs, pay slips, and more securely organized.

Activity & Event Log

Record promotions, performance notes, and approved marketing materials like flyers all tracked for reference.


Recruitment

A smarter way to build your mortgage dream team.

Candidate Pipeline Management

Add candidates manually and track them by status: Prospect, Hired, or Dead.

Bulk Upload via Template

Manually assign statuses like All, Lead Online, Scenario, Application, Prospect, and Pre-Approval to keep your pipeline organized.

Complete Candidate Profiles

Save details like experience, monthly volume, NMLS ID, license states, ratings, comments, and recruiter name — all in one place.

Document & Communication Tracking

Upload resumes and other key documents. Recruiters can text and chat directly with candidates, while admins can review full communication logs, call history, recordings, and voicemails.

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Frequently Asked Questions



Got Questions? We're Here to Help

Below you’ll find answers to some of the most common questions about the 1 Solution platform—covering features, setup, and how it all works. If you still need help or have specific questions, don’t hesitate to contact us. Our team is happy to guide you Contact us

Yes! The CRM provides Excel templates for customers, partners, and candidates, allowing you to upload large datasets quickly and efficiently.

Customers added in the CRM automatically sync with the PPE, so you can instantly run scenarios or request quotes using stored partner information like AE contacts and lender profiles.

Absolutely. Admins can mark employees as “dead” status to immediately disable their login access, ensuring secure offboarding and data protection.

For customers, you can assign statuses like All, Lead Online, Scenario, Application, Prospect, and Pre-Approval. For candidates, use statuses such as Prospect, Hired, or Dead to manage your recruitment pipeline.

Yes. Each candidate profile includes document storage, chat history, SMS logs, voicemail access, and call recordings — giving admins full visibility into recruiter interactions.