Zero 1 Solution LLC
Last update: April 2, 2026
Last Updated: April 2, 2026
1smtg.com is operated by Zero 1 Solution LLC ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, protect, and handle information when you use our platform.
This Policy applies to mortgage brokers, loan officers, employees, and any client data entered into the system ("User," "you").
By using 1smtg.com, you agree to this Privacy Policy.
We built 1smtg.com specifically for mortgage brokers.
We are committed to protecting your data and your clients' data:
We do not sell your data
We do not share your data with affiliates for marketing
We do not generate or sell leads from your data
We do not compete for your clients
Your data is used only to operate and support your business within the platform.
We collect information necessary to operate a secure mortgage platform, including:
Name, company name, NMLS ID
Email, phone number, business address
Login credentials and account settings
Loan applications and financial information
Credit report data (via third-party vendors)
Income, asset, and property documentation
Loan status, conditions, and underwriting-related data
SMS, email, chat, and call logs
Message content and system notifications
AI-assisted communication transcripts (if used)
IP address, browser, and device information
System usage, activity logs, and performance data
We use data to:
Operate platform features (PPE, LOS, POS, CRM, etc.)
Facilitate communication between Users and their clients
Provide loan workflow tracking and automation
Maintain security and prevent fraud
Support compliance and reporting requirements (e.g., NMLS)
Improve system performance and user experience
We do not sell or share your data for marketing purposes.
We only share data when necessary for service operation:
Credit reporting agencies
Telecom providers (SMS, voice, AI communication)
Email delivery (SMTP services)
Government agencies
Compliance audits
Legal obligations
⚠️ We are not responsible for the privacy or security practices of third-party providers.
If you use AI-assisted communication features:
Conversations may be processed or recorded for functionality and compliance
You are responsible for obtaining required consent from clients
You are responsible for complying with all communication laws (TCPA, state laws, etc.)
We take security seriously and maintain industry-standard protections:
SOC 2 Type II compliant infrastructure
Encryption in transit (SSL/TLS) and at rest
Access controls based on least-privilege principles
Continuous monitoring and system logging
⚠️ However, no system is completely secure. Users are responsible for protecting their login credentials.
Data is stored while your account is active
Upon account termination:
Data is retained for 30 days for export
After 30 days, data may be deleted
We may retain data longer if required by:
Mortgage regulations
Legal obligations
Compliance or audit purposes
Depending on your location, you may have rights including:
Access your data
Request correction of inaccurate data
Request deletion (subject to legal requirements)
We do not sell personal information
You may request details about how your data is used
To make a request, contact: info@1smtg.com
The platform may integrate with third-party tools.
You acknowledge:
Third-party services operate under their own privacy policies
We are not responsible for their practices
We may use cookies and tracking technologies to:
Improve system performance
Analyze usage trends
Maintain session security
You retain ownership of your client data
You are responsible for:
Accuracy of data entered
Legal use of data
Obtaining borrower consent where required
We may update this Privacy Policy at any time.
Updates will be posted on 1smtg.com with a revised "Last Updated" date. Continued use of the platform constitutes acceptance.
Zero 1 Solution LLC
3634 Glenn Lakes Lane, Suite 202
Missouri City, TX 77459
Phone: (888) 458-0650
Email: info@1smtg.com
Zero 1 Solution LLC